Privacy Policy

1. Information We Collect

Personal Information

When you request API access, we collect the following information for invoicing purposes:

• Legal name
• Address
• Tax ID
• Email address

Technical Information

When you use our API, we automatically collect:

• IP addresses
• Access timestamps
• API endpoints accessed and query parameters
• User agent information
• Gateway addresses queried
• API key usage statistics

2. How We Use Your Information

Personal Information

We use your personal information to:

• Create and manage your API access
• Generate invoices and process billing
• Communicate about your subscription and service updates
• Comply with legal and tax obligations

Technical Information

We use technical information to:

• Monitor and enforce subscription plan limits
• Track API usage for rate limiting
• Generate internal analytics and performance metrics
• Diagnose technical issues and improve service reliability
• Ensure platform security and prevent abuse

3. Data Storage and Security

Location and Infrastructure

Your data is stored on secure servers located in the European Union. We manage our own infrastructure with industry-standard security measures.

Data Retention

• Server logs: Automatically rotated and deleted after 30 days
• Analytics data: Aggregated usage metrics may be retained for up to 6 months
• Personal information: Retained as long as you maintain an active subscription and for a reasonable period thereafter

Security Measures

We implement industry-standard security measures to protect your data. However, no method of electronic storage is 100% secure.

4. Data Sharing and Third Parties

We do not sell, trade, or share your personal information or API usage data with third parties. We do not share:

• Your usage details or traffic patterns
• Lists of gateways you query
• Any personal information
• API usage statistics

The only exception is when required by law or necessary for processing payments through third-party services if applicable.

5. Cookies and Tracking

We do not use cookies, analytics services, or any tracking technologies on our API or documentation pages.

6. Your Rights

Data Deletion

You may request deletion of your personal information by contacting us at info@heliumgeek.com. We will delete your personal information and API key from our database. Note that:

• Historical server logs may contain your data until they are automatically rotated
• Aggregated analytics data may persist but will not be personally identifiable

Data Access

While we do not provide automated data export, we may share usage charts or diagnostic information on a case-by-case basis for technical support purposes.

7. Legal Disclosure

We may disclose your information if required by law or in response to valid legal requests.

8. Children's Privacy

Our API services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted at this URL (https://heliumgeek.com/api/privacy.html). Your continued use of the API after changes constitutes acceptance of the updated policy.

10. Contact Information

For privacy-related questions or requests, please contact us at: