Reduce Maintenance Load: Empower Your Hosts to Keep Gateways Running

Every gateway issue becomes your problem. A host calls about low earnings. Another needs help with connectivity. Someone else can't understand their performance metrics. As your fleet grows, so does the support burden – unless you change the game.

Our Fleet Management Platform flips the model: instead of you supporting every host, hosts support themselves with professional tools that make maintenance simple.

Self-Service Health Monitoring

When hosts can diagnose and understand issues themselves, your support load drops dramatically. Our platform provides hosts with comprehensive health dashboards that display:

Core Health Metrics

  • Speedtest Results: Upload, download, and latency measurements that directly impact rewards
  • Heartbeat Stability: Track consistency and frequency to ensure continuous network communication
  • Data Transfer Trends: Today vs yesterday comparisons show immediate performance changes
  • User Engagement: Daily data volumes and unique user counts indicate real-world usage

Detailed PoC Metrics

  • Live Coverage Points: Real-time calculations accounting for overlapping coverage and all PoC requirements
  • Location Trust Scores: Verify gateway placement accuracy for optimal rewards
  • Oracle Multipliers: Location-based reward multipliers from foot traffic and urbanization data

Flexible Trend Analysis

  • View any date range: this week, month, or even the entire year
  • Group data by day or month to identify patterns
  • Compare periods to spot issues before they impact earnings

The intuitive color-coding system makes it simple: red means immediate attention needed, yellow suggests optimization opportunities, and green confirms healthy operation. No technical expertise required.

Proactive Issue Detection

The platform continuously monitors six critical categories that affect gateway performance:

  1. 1. Gaming Bans: Real-time status display if a gateway is flagged for suspicious activity
  2. 2. Speedtest Issues: Detection of connectivity problems before they impact rewards
  3. 3. Heartbeat Problems: Early warning when gateways stop communicating
  4. 4. Location Trust: Identification of placement issues affecting performance
  5. 5. Oracle Boosting: Monitoring of advanced reward multipliers
  6. 6. SP Boosting: Tracking of service provider boost eligibility

Issues are automatically prioritized, with critical problems that prevent earning displayed first. Each issue includes clear explanations of what's wrong, helping hosts understand the problem even when solutions require technical support or manufacturer assistance.

Daily Monitoring Emails

While the dashboard shows real-time status, our optional daily monitoring emails deliver the actual alerts to both hosts and your team:

  • New issues that emerged in the last 24 hours
  • Ongoing problems that still need attention
  • Resolved issues confirming successful fixes

This proactive notification system serves dual purposes: hosts stay informed without checking dashboards constantly, while your team gets automated oversight without manual monitoring. Everyone wakes up to the same clear summary of what needs attention, what's still pending, and what's been fixed – creating accountability and reducing your monitoring workload.

Scaling Through Delegation

By providing these tools to your hosts, you're essentially creating a distributed maintenance team. Consider the difference:

Without Self-Service Tools:

  • You manually check hundreds of gateways for issues
  • Host calls about low earnings with no context
  • You explain the problem, often repeatedly
  • You guide them through basic troubleshooting (restart router, check cables, contact ISP)
  • Meanwhile, other issues pile up unchecked

With Self-Service Tools:

  • Hosts see their own dashboard with clear problem indicators
  • They understand what's wrong (slow upload speed, heartbeat drops)
  • They take immediate local action (restart equipment, check connections, contact their ISP)
  • You focus only on issues that truly need your expertise

The platform transforms every host location into a mini operations center, with the person who can actually fix local issues – the host – empowered to act quickly.

Visual Performance Tracking

Comprehensive charts and trend analysis help hosts understand patterns and optimize performance:

Core Performance Trends

  • Speedtest history showing upload/download/latency patterns over time
  • Heartbeat stability graphs revealing consistency issues
  • Data transfer comparisons (today vs yesterday) for immediate feedback
  • Unique user counts and traffic volumes indicating real-world usage

Advanced Analytics

  • Live coverage point calculations showing earning potential
  • Location trust and oracle multiplier trends
  • Flexible date ranges: view this week, month, or entire year
  • Daily or monthly grouping to spot seasonal patterns

This visual feedback loop helps hosts correlate their actions with results – when they improve internet connectivity or adjust placement, they can immediately see the impact on performance metrics and earnings.

Streamlined Oversight at Scale

While hosts handle their individual gateways, your team needs efficient ways to manage the fleet:

  • Smart Grouping: Tag problem gateways for batch troubleshooting instead of one-by-one fixes
  • Location-Based Management: When site-wide issues occur, address all affected gateways together
  • Bulk Analysis: Export performance data to identify patterns and prevent future issues

These tools mean less time spent on repetitive tasks and more time for strategic growth.

The Bottom Line

When hosts have the tools to maintain their own gateways, everyone wins. Your support costs decrease, issue resolution times improve, and gateway uptime increases. Most importantly, you can scale your operation without proportionally scaling your support team.

The Fleet Management Platform doesn't just reduce your maintenance load – it transforms maintenance from a bottleneck into a competitive advantage. By sharing the responsibility with informed, empowered hosts, you build a more resilient and scalable network operation.

Stop being the bottleneck in your own operation. Transform your hosts from support tickets into problem solvers.

Contact us

to see how leading fleet operators are scaling without drowning in maintenance.